Our Policy

📦 Shipping Policy

Processing Time:
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time:
Once shipped, please allow 3–7 business days for delivery. You will receive a tracking number via email once your order has been shipped.

Address Accuracy:
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Pre-Orders / Custom Orders:
Any pre-order or custom wigs may require additional processing time. 

Lost or Delayed Packages:
Once your package is shipped, we are not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly.

↩️ Return & Exchange Policy

All sales are final.
Due to the nature of hair products, we do not accept returns or refunds to ensure the health and safety of all customers.

Exchanges:
We only offer exchanges if the item is defective or incorrect. To request an exchange:

1. Email us at support@nichehaircompany.com within 48 hours of receiving your order.

2. The product must be unused, unwashed, and in its original packaging.

No exchanges will be accepted for:

• Hair that has been worn, installed, colored, bleached, brushed, or altered in any way.

Return Shipping:
Customers are responsible for all return shipping costs for approved exchanges.